The purpose of insurance is to provide financial support after an accident. This can bring a great amount of relief to those in need.
However, insurance companies do not always operate in the best interest of the insured. If a party suffer injuries due to an accident that is not that person's fault, it is important that the party understand these common insurance tactics so that he or she can receive proper compensation through the claims process.
Many people have heard the saying, "never take the insurer's first offer." This is because many insurers will try to low-ball clients if possible. If the insurer can get a claimant to accept a low offer and close the claim, that benefits the company. However, the claimant usually ends up missing out on compensation that may be beneficial and necessary.
Dragging out the process
If a claimant does not accept a low claim, but rather seeks a higher claim amount, insurers may seek to drag out the process within the parameters of the law, by taking extra time for "processing," or asking for additional paperwork. Some claimants may lose track of the process, may not submit documents, or simply give up. Insurers know this and lean on it when possible.
Insurance providers work with hospitals and medical facilities, and therefore develop relationships. During claims, they may try to request a physician's assessment from a facility the company associates with to bring a diagnosis into question, especially if it is an internal injury, such as a brain injury, or another type of injury that is not supported by physical evidence. For this reason, a strong paper trail of medical records and bills are critical for a successful claim.
At the end of the day, insurance providers are looking for the best way to support their business, which usually means keeping costs low. Therefore, it is in your best interest to create a strong claim so that you are able to receive proper restitution.